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The author(s) guarantee that their article is original, written by the mentioned author(s), has never been published before, does not contain statements that violate the law, does not violate the rights of others, is subject to copyright that is held exclusively by the author(s), and is free from the rights of third parties, and that the necessary written permission to quote from other sources has been obtained by the author(s). No special document approval is required. By submitting the manuscript to PAJ, the author(s) agree with this policy. Starting in 2021, the author(s) whose article is published in the PAJ attain the copyright for their article. Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat Unit Penyelenggara Pelayanan Publik. Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Kualitas Pelayanan Kartu Penduduk Elektronik Di Kecamatan Cisarua Kabupaten Bogor. Rahayu, Sri., Iriawan, Beddy., dan Purnamasari, Irma. Analisis Kualitas Pelayanan Angkutan Umum (Transmusi) Melalui Kinerja Terhadap Kepuasan Masyarakat di Kota Palembang. Oktariansyah, Damayanti, Reina., usman, Benny., dan Eko, Andri. ( kel/adminpublik, diakses 22 Maret 2019)
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Analisis Kualitas Pelayanan Publik Pada Kantor Dinas Pendapatan Provinsi Sumatera Utara UPT Medan Selatan (Online), Bandung : Alfabeta.Īzalea, Narita., Warjio, Suryadi, Agus. Metode Penelitian Kuantitatif, Kualitatif dan R&D. Metode Statistika Untuk Penelitian Kuantitatif. Reformasi Pelayanan Publik : Teori, Kebijakan, dan Implementasi. Rumus dan Data dalam Analisis Data Statistika.
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Hukum Administrasi Negara dan Kebijakan Pelayanan Publik. Ridwan, Juniarso dan Achmad Sosik Sudrajat.Ē010.
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Keywords : Public Service, Community Satisfaction, Community Satisfaction Survey
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This is shown from the results of descriptive analysis of respondents' answer data where the majority of respondents stated that the quality of KTP-el recording services in the Population and Civil Registration Office of Surabaya City is good. The results showed that the quality of KTP-el recording services at the Population and Civil Registration Office in Surabaya was "GOOD". Data collection techniques were carried out by questionnaire, documentation and literature studies. This research uses a sampling technique accidental sampling. Data analysis techniques used descriptive statistical analysis techniques. To measure service quality in this study using 9 (nine) service elements listed as SKM elements in PERMENPANRB Number 14 of 2017 concerning Guidelines for Preparing the Public Satisfaction Survey for Public Service Providers. This research is a quantitative descriptive study with a single variable namely service quality. The research was conducted at the Surabaya City Population and Civil Registry Service in January 2019. This research aims to analyze the quality of KTP-el recording services at the Surabaya City Population and Civil Registry Service.